Privacy Policy

1. Introduction

Arvado ("we," "us," "our," or "Company") is committed to protecting your privacy and personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you visit our website or use our services.

This Privacy Policy is designed to comply with the Personal Information Protection and Electronic Documents Act (PIPEDA) and other applicable Canadian privacy laws, including provincial privacy legislation where applicable.

By accessing or using our Website or services, you consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. This Privacy Policy should be read in conjunction with our Terms of Service, which govern your use of our Website and services.

2. Information We Collect

2.1 Information You Provide Directly

We collect personal information that you voluntarily provide to us when you:

  • Contact Us: When you submit a contact form, we collect:

    • Your name
    • Your email address
    • Your message or inquiry details
    • Any other information you choose to provide

  • Request Services: When you engage our services, we may collect:

    • Business name and contact information
    • Billing and payment information
    • Project requirements and specifications
    • Communication preferences

  • Subscribe to Communications: If you subscribe to our newsletter or marketing communications, we collect your email address and any preferences you indicate.

2.2 Information Collected Automatically

When you visit our Website, we may automatically collect certain information about your device and browsing behavior, including:

  • Technical Information: IP address, browser type and version, device type, operating system, time zone settings
  • Usage Information: Pages visited, time spent on pages, click patterns, referring website addresses
  • Cookies and Similar Technologies: We use cookies, web beacons, and similar tracking technologies to enhance your experience and analyze Website usage

2.3 Information from Third Parties

We may receive information about you from third-party services, including:

  • Form Submission Services: We use FormSubmit.co to process contact form submissions
  • Analytics Services: We may use analytics services (such as Google Analytics) that collect information about Website usage
  • Social Media Platforms: If you interact with us through social media, we may receive information from those platforms

3. How We Use Your Information

We use the personal information we collect for the following purposes:

3.1 Service Delivery

  • To respond to your inquiries and provide customer support
  • To deliver our services, including:
    • Premium web development and design services
    • AI assistants and automation systems
    • Growth campaigns and marketing services
    • Lifecycle systems and email/SMS automation
  • To communicate with you about your projects and service requests
  • To process payments and manage billing

3.2 Business Operations

  • To improve and optimize our Website and services
  • To conduct analytics and research to understand user preferences and trends
  • To prevent fraud, abuse, and security threats
  • To comply with legal obligations and enforce our agreements

3.3 Marketing and Communications

  • To send you marketing communications (with your consent, where required by law)
  • To provide newsletters, updates, and promotional materials
  • To notify you about changes to our services or policies

3.4 Legal Compliance

  • To comply with applicable laws, regulations, and legal processes
  • To respond to lawful requests from government authorities
  • To protect our rights, property, and safety, and that of our users and others

4. Legal Basis for Processing (PIPEDA Compliance)

Under PIPEDA, we process your personal information based on the following legal grounds:

  • Consent: You have provided explicit or implied consent for us to collect, use, and disclose your personal information
  • Contractual Necessity: Processing is necessary to fulfill our contractual obligations to you
  • Legitimate Interests: Processing is necessary for our legitimate business interests, such as improving our services and preventing fraud
  • Legal Obligation: Processing is required to comply with applicable laws and regulations

5. Disclosure of Your Information

We may disclose your personal information in the following circumstances:

5.1 Service Providers

We may share your information with third-party service providers who perform services on our behalf, including:

  • Form Submission Services: FormSubmit.co processes contact form submissions
  • Hosting and Infrastructure: Cloud hosting providers that host our Website and services
  • Analytics Providers: Services that help us analyze Website usage and user behavior
  • Payment Processors: Services that process payments for our services
  • CRM and Communication Tools: Customer relationship management and email marketing platforms
  • AI and Automation Platforms: Third-party AI services used in our automation offerings

These service providers are contractually obligated to protect your information and use it only for the purposes we specify.

5.2 Business Transfers

If we are involved in a merger, acquisition, asset sale, or other business transaction, your personal information may be transferred as part of that transaction.

5.3 Legal Requirements

We may disclose your information if required by law or in response to:

  • Court orders, subpoenas, or other legal processes
  • Government or regulatory requests
  • Enforcement of our Terms of Service or other agreements
  • Protection of rights, property, or safety

5.4 With Your Consent

We may disclose your information for any other purpose with your explicit consent.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. Factors we consider when determining retention periods include:

  • The nature and sensitivity of the information
  • The purposes for which we collected it
  • Legal and regulatory requirements
  • The potential risk of harm from unauthorized use or disclosure

When personal information is no longer needed, we will securely delete or anonymize it in accordance with our data retention policies.

7. Your Rights and Choices

Under PIPEDA and applicable Canadian privacy laws, you have the following rights regarding your personal information:

7.1 Access

You have the right to request access to the personal information we hold about you. We will provide you with a copy of your personal information, subject to certain limitations permitted by law.

7.2 Correction

You have the right to request correction of inaccurate, incomplete, or outdated personal information. We will make reasonable efforts to correct your information upon request.

7.3 Withdrawal of Consent

You may withdraw your consent to the collection, use, or disclosure of your personal information at any time, subject to legal or contractual restrictions. Withdrawal of consent may affect our ability to provide certain services.

7.4 Opt-Out of Marketing Communications

You can opt-out of receiving marketing communications from us by:

  • Clicking the "unsubscribe" link in any marketing email
  • Contacting us at hello@arvado.ca with your request

7.5 Cookie Preferences

You can control cookies through your browser settings. However, disabling cookies may affect the functionality of our Website.

7.6 Complaints

If you have concerns about how we handle your personal information, you have the right to file a complaint with:

We encourage you to contact us first at hello@arvado.ca to resolve any concerns.

8. Security Measures

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

  • Encryption of data in transit and at rest
  • Secure authentication and access controls
  • Regular security assessments and updates
  • Employee training on data protection
  • Incident response procedures

However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

9. International Data Transfers

Your personal information may be transferred to and processed in countries other than Canada, including the United States and other jurisdictions where our service providers operate. These countries may have different data protection laws than Canada.

When we transfer personal information internationally, we take steps to ensure appropriate safeguards are in place, including:

  • Contractual clauses requiring adequate protection
  • Verification that service providers comply with applicable privacy laws
  • Assessment of the legal framework in destination countries

10. Children's Privacy

Our Website and services are not intended for individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have collected personal information from a child without parental consent, we will take steps to delete that information.

11. Third-Party Links and Services

Our Website may contain links to third-party websites or services that are not operated by us. We are not responsible for the privacy practices of these third parties. We encourage you to review the privacy policies of any third-party websites or services you access.

12. Cookies and Tracking Technologies

12.1 Types of Cookies We Use

  • Essential Cookies: Required for the Website to function properly
  • Analytics Cookies: Help us understand how visitors use our Website
  • Functional Cookies: Remember your preferences and settings
  • Marketing Cookies: Used to deliver relevant advertisements (if applicable)

12.2 Managing Cookies

You can manage cookie preferences through your browser settings. For more information, visit:

13. Canada's Anti-Spam Legislation (CASL) Compliance

We comply with CASL when sending commercial electronic messages (CEMs). This means:

  • We only send CEMs with your consent (express or implied)
  • We clearly identify ourselves and provide contact information in all CEMs
  • We include an unsubscribe mechanism in all CEMs
  • We honor unsubscribe requests within 10 business days

14. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of material changes by:

  • Posting the updated Privacy Policy on our Website with a new "Last Updated" date
  • Sending you an email notification (if we have your email address)
  • Displaying a prominent notice on our Website

Your continued use of our Website or services after such changes constitutes your acceptance of the updated Privacy Policy.

15. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us:

Arvado
Email: hello@arvado.ca

Privacy Officer
Email: hello@arvado.ca

For questions about our Terms of Service, please refer to our Terms of Service document.

16. Provincial Privacy Laws

If you are located in a province with its own privacy legislation (such as Quebec's Act Respecting the Protection of Personal Information in the Private Sector, or British Columbia's Personal Information Protection Act), additional rights and obligations may apply. This Privacy Policy is designed to comply with both federal and applicable provincial privacy laws.